QUALITY STATEMENT
COMMITMENT TO QUALITY
Parcel Sprint UK Ltd seeks to continuously
improve the service it provides to its client base. It strives, with staff
commitment, to promote the highest quality standards of service across its work
through development and utilization of rigorous systems and measurable
criteria for ongoing improvement.
QUALITY STATEMENTS
1. Use effective quality
assurance methods to establish, review, evaluate and continuously improve the
services provided to meet the needs of our customers.
2. Plan and manage the
resources of the organization using the appropriate performance indicators to
achieve efficient utilization to support and promote value for money to our
customer base.
3. Provide systematic
staff development to support employees in meeting and exceeding agreed
standards and improving the service that we provide.
4. Develop a
customer-focused culture involving staff, and management across Parcel Sprint
UK Ltd in quality improvement projects in order to raise standards for the
benefit of our clients.
5. Listen to and consult
with clients, staff, strategic partners, professional and government agencies,
employers etc, to achieve the best standards of service and support.
6. Identify action points
raised and implement changes accordingly
KEY GOALS
1.
Retain clients on programme
2.
Maximize staff progress and
improvement
3.
Listen and respond to “the voice
of the customer” ensuring the needs and interests of the customer are met
4.
Work collaboratively with others
5.
Implement and collate all actions
relevant to the business
